The surgery is experiencing an increase in episodes of verbal and physical aggression towards staff and doctors. Our aim is to treat our patients with equal consideration and respect. We expect reasonable behaviour in return from our patients.We do have a complaints procedure for patients who are experiencing a problem with our service. Please use this to resolve grievances.We will not tolerate verbal or physical abuse. If such behaviour is displayed we will ask the person to leave the premises. Failure to comply will lead to the police being called.Following an episode we will remove the person from our list of patients with immediate effect.